FAQ

How do I report a water leak, outage, or other service issues?

During regular business hours, call Smithville Town Hall at 662.651.4411

After hours, call Josh Hurley at 662.315.7834

What should I do if my water bill seems unusually high?

We understand that a higher-than-expected water bill can be surprising.  Here are a few common reasons your usuage may have increased.

• Seasonal Changes: Water use often rises in warmer months due to outdoor watering, pool filling, or increased laundry and bathing.
• Leaks: Even small leaks, like a dripping faucet or running tiolet can add up quickly.  A tiolet leak alone can waste hundreds of gallons per day.
• Guests or Household Changes: Extra people in your home, even temporarily, can significantly increase water use.
• Appliance Use: New or heavily used appliances (dishwashers, washing machines, irrigation systems) may consume more water than expected.
• Meter Accuracy: Your meter records actual usage.  If you suspect a reading error, please contact us for a review or re-read.
• Billing Period Length: Some billing cycles may be longer than others, especially around holidays or weekends.

TIP: You can check for leaks by turning off all water sources inside the house and watch your meter.  If it continues to move, there may be a hidden leak.

Still have questions? We are here to help, reach out to our office and we will gladly walk through your usage with you.

How do I set up water service?

To start water service, visit Town Hall during business hours at 63443 Highway 25 North.  You will need to complete a service application and the following documents will be needed:

• Valid identification
• If purchasing or own property, property deed
• If renting, lease agreement

When is my water bill due?

Water bill payments are due no later than the 15th of each month.  After this date a late fee will be assessed to you bill.  If payment is then not received by the 25th of the month, an additional service charge will be assessed and services will be subject to disconnection.

How can I pay my water bill?

You can pay: 

• In person at Town Hall
• By mail
• Online at www.msezpay.com
• Drop box located at Town Hall

What are the hours for Town Hall?

Monday - Friday 

8:00 a.m. - 4:30 p.m.

What are the rules and regulations for garbage disposal?

Customers in town limits garbage charge is included on the water bill.  Customers that live outside of the town limits (Rural) will recieve a bill directly from Monroe County Solid Waste.

All garbage for Smithville (Town and Rural) is shceduled for Thursday pick-up.  Monroe County Solid Waste requests that your can be placed in the appropriate pick up location by 7:00 a.m.  

What utilities are managed by the Town of Smithville?

The Town of Smithville manages water service only.  All other utilities, such as electricity, gas, internet, and trash collection are provided by outside companies.