Water Utilities

Meet Your Utility Department Team

We are proud to introduce the individuals who keep our town flowing -- literally!

Josh Hurley - Utility Department

Nick Lamb - Utility Department

Mitch Minga - Certified Water Operator

Brandon Sheffield - Certified Wastewater Operator

Behind every drop of clean water and every repaired leak is a dedicated team, working hard to keep Smithville running smoothly.  Our Utility Department staff are more than just employees, they are neighbors, problem-solvers, and stewards of town's essential infrastructure.

From maintaining water and wastewater systems to caring for town-owned land and responding to service requests, this team plays a vital role in our daily lives.  Their commitment to safety, reliability, and responsive service ensures that Smithville remains a great place to live, work, and grow.

For questions about your water service, billing, or to report an issues, please contact Town Hall during regular business hours.

Frequently Asked Questions

How do I report a water leak, outage, or other service issues?

During regular business hours, call Smithville Town Hall at 662.651.4411

After hours, call Josh Hurley at 662.315.7834

What should I do if my water bill seems unusually high?

We understand that a higher-than-expected water bill can be surprising.  Here are a few common reasons your usuage may have increased.

  • Seasonal Changes: Water use often rises in warmer months due to outdoor watering, pool filling, or increased laundry and bathing.
  • Leaks: Even small leaks, like a dripping faucet or running tiolet can add up quickly.  A tiolet leak alone can waste hundreds of gallons per day.
  • Guests or Household Changes: Extra people in your home, even temporarily, can significantly increase water use.
  • Appliance Use: New or heavily used appliances (dishwashers, washing machines, irrigation systems) may consume more water than expected.
  • Meter Accuracy: Your meter records actual usage.  If you suspect a reading error, please contact us for a review or re-read.
  • Billing Period Length: Some billing cycles may be longer than others, especially around holidays or weekends.

TIP: You can check for leaks by turning off all water sources inside the house and watch your meter.  If it continues to move, there may be a hidden leak.

Still have questions? We are here to help, reach out to our office and we will gladly walk through your usage with you.

How do I set up water service?

To start water service, visit Town Hall during business hours at 63443 Highway 25 North.  You will need to complete a service application and the following documents will be needed:

  • Valid identification
  • If purchasing or own property, property deed
  • If renting, lease agreement

When is my water bill due?

Water bill payments are due no later than the 15th of each month.  After this date a late fee will be assessed to you bill.  If payment is then not received by the 25th of the month, an additional service charge will be assessed and services will be subject to disconnection.

How can I pay my water bill?

You can pay: 

  • In person at Town Hall
  • By mail
  • Online at www.msezpay.com
  • Drop box located at Town Hall